Member Experience Specialist: Calm, Solutions-Driven Support

Central Alabama Electric Cooperative; Prattville (AL); On-site; USD 36,000 - 52,000; Full time

Job summary

Central Alabama Electric Cooperative (CAEC) is seeking a Customer Service Representative to be the face and voice for CAEC and Central Access. You will handle professional phone, in-person, and digital interactions to assist members and resolve issues.

Join CAEC to support outages and on-call responsibilities, with competitive pay and benefits; a culture of service and teamwork, and opportunities to grow within the cooperative.

Qualifications

• Member/customer-centric individuals to serve as the face and voice of CAEC and our wholly owned fiber-to-the-premise broadband subsidiary, Central Access, Inc.
• Enjoy helping people and creating positive experiences through exceptional service.
• Adapt quickly when priorities change and aren't afraid of learning new things.
• Stay calm, professional, and positive when dealing with upset members/customers or in high-pressure situations.
• Believe teamwork matters and willingly jump in to help coworkers succeed.
• Take ownership of member concerns and stay with difficult problems until they are fully resolved.

Responsibilities

• Professional phone, in-person, and digital interactions.
• Thorough research of their concerns and high quality resolution to billing, account, payment, and service-related issues.
• Supporting outage response, emergency operations, and on-call responsibilities.

Job description

Central Alabama Electric Cooperative (CAEC) is seeking a Customer Service Representative to be the face and voice for CAEC and Central Access. You will handle professional phone, in-person, and digital interactions to assist members and resolve issues.

Join CAEC to support outages and on-call responsibilities, with competitive pay and benefits; a culture of service and teamwork, and opportunities to grow within the cooperative.