Bilingual Member Support - Medicare/Medicaid (Remote)

Centene Management Company LLC; Orlando (FL); Hybrid; USD 27.000 - 45.000; Vollzeit

Benefits dieser Stelle

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off

Flexible schedules

Zusammenfassung

Centene in Orlando is seeking a bilingual enrollment specialist to support Fidelis Care and Wellcare members, guiding enrollment and answering inquiries across Medicaid, Medicare and related products. Strong product knowledge and consultative selling are essential for member satisfaction and retention.

You will conduct outreach, document interactions in Salesforce, and collaborate with multiple departments to educate members on plan options and eligibility. A flexible schedule may be required.

Qualifikationen

• 1+ years marketing, sales or community relations experience, customer service including healthcare preferred.
• Bilingual English/Spanish/Cantonese or Mandarin preferred.
• State Accident and Health Insurance Agent License within 60 Days required.
• Current state driver's license required.

Aufgaben

• Understands the covered benefits, non-covered benefits, exclusions and exemptions.
• Identifies prospective enrollees and determines eligibility for participation in the Advantage Medicare product.
• Assists members in accessing health care, transportation needs and other services or issues as they occur and pertain to members.
• Answers application and service-related questions about Fidelis and Wellcare programs, helping to maintain and attract membership.
• Documents all interactions in Salesforce and other relevant systems.
• Gains and maintains knowledge of Fidelis Care products, including NYSOH, Medicaid MC, Child Health Plus, Medicare, MLTC, FIDA, and HARP.
• Attends sales meetings, training programs, conventions, and special events.
• Performs other duties as assigned.
• Complies with all policies and standards.

Kenntnisse

Bilingual (Eng/Span/Chin)

Sales experience

Customer service

Communication skills

Ausbildung

High School Diploma / GED

State Insurance Agent License within 60 days

Driver's license

Tools

Salesforce

Jobbeschreibung

Centene in Orlando is seeking a bilingual enrollment specialist to support Fidelis Care and Wellcare members, guiding enrollment and answering inquiries across Medicaid, Medicare and related products. Strong product knowledge and consultative selling are essential for member satisfaction and retention.

You will conduct outreach, document interactions in Salesforce, and collaborate with multiple departments to educate members on plan options and eligibility. A flexible schedule may be required.