Remote Bilingual Medicare/Medicaid Member Support Specialist

Centene Corporation; Utica (MI); Híbrido; USD 27.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off + holidays

Flexible work with remote, hybrid, or?

Descripción de la vacante

Centene Corporation in Utica, NY is seeking a motivated outreach specialist to support Fidelis and Wellcare members. You will address inquiries, assist with enrollment across Medicaid, Medicare, and Fidelis Care products, and conduct outreach to educate members on Wellcare offerings.

Role requires knowledge of plans, exceptional customer service, and the ability to document interactions in Salesforce. Bilingual English/Spanish preferred; license requirements may apply.

Formación

• High School Diploma or GED required.
• 1+ years marketing, sales or community relations experience in healthcare preferred.
• State license may be required per plan; US work authorization required.

Responsabilidades

• Identifies prospective enrollees and determines eligibility for participation in the Advantage Medicare product.
• Assists members in accessing health care, transportation and other services as needed.
• Answers questions about Fidelis and Wellcare programs to maintain and grow membership.
• Documents all interactions in Salesforce and other systems.
• Gains knowledge of Fidelis Care products, including NYSOH, Medicaid Managed Care, and Medicare options.
• Performs outreach and follow-up calls to educate members on Wellcare products and liaises between members and departments.

Conocimientos

Medicare/Medicaid sales

Community outreach

Customer service (healthcare)

Bilingual: English/Spanish

Educación

High School Diploma or GED

Descripción del empleo

Centene Corporation in Utica, NY is seeking a motivated outreach specialist to support Fidelis and Wellcare members. You will address inquiries, assist with enrollment across Medicaid, Medicare, and Fidelis Care products, and conduct outreach to educate members on Wellcare offerings.

Role requires knowledge of plans, exceptional customer service, and the ability to document interactions in Salesforce. Bilingual English/Spanish preferred; license requirements may apply.