Bilingual Member Service Specialist (Spanish/English)

First Commerce Credit Union; Adel (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Ongoing training and career development

Referral bonus

Job summary

First Commerce Credit Union in Adel, Georgia is seeking a full-time Contact Center Representative to deliver exceptional service and assist members with their financial needs. The ideal candidate will communicate fluently in both English and Spanish, helping to build strong relationships.

Your tasks will include handling inquiries, completing financial transactions, and recommending services. We offer competitive pay, insurance, and career development opportunities. Join us to be part of a team transforming communities!

Qualifications

• 1 year of experience in a call center or financial position.
• Ability to handle confidential information.
• Patience and a positive attitude in stressful situations.

Responsibilities

• Assist members with inquiries about financial services.
• Complete routine financial transactions.
• Recommend credit union products and services.
• Correspond professionally via phone, email, and fax.
• Balance transactions and ensure compliance.

Skills

Fluency in English and Spanish

Excellent communication skills

Customer service orientation

Computer skills

Ability to multitask

Education

High school diploma or equivalent

Job description

First Commerce Credit Union in Adel, Georgia is seeking a full-time Contact Center Representative to deliver exceptional service and assist members with their financial needs. The ideal candidate will communicate fluently in both English and Spanish, helping to build strong relationships.

Your tasks will include handling inquiries, completing financial transactions, and recommending services. We offer competitive pay, insurance, and career development opportunities. Join us to be part of a team transforming communities!