Bilingual Member Solutions Supervisor (Spanish)

Chartway Credit Union; Tooele (UT); On-site; USD 36,000 - 43,000; Full time

Job summary

Chartway Federal Credit Union in Tooele, UT is seeking a Bilingual (Spanish) Member Solutions Supervisor to lead a fast-paced team and manage daily supervision, coaching and queue workload. This full-time role reports to the Member Solutions Center Manager or Director.

Responsibilities include training, supervising, coaching, recognizing performance, and ensuring department goals are met within budget. Requires at least two years servicing and supervisory experience, with Spanish bilingual

Qualifications

• Two years of Servicing experience.
• At least one year's experience in coaching or in the development of team members.
• Previous Supervisory experience preferred.
• Strong Call Center insight to deliver desired results.

Responsibilities

• Maintaining a continuous floor/ team chat presence.
• Conducting account level research and monitoring call trends to promote superior service.
• Handling escalated member calls and providing problem resolution.
• Effectively supervising and coaching Solution Center team members in a fast-paced environment.
• Partner to resolve issues within the Member Solutions team and remove barriers.
• Monitor daily queue coverage and phone staffing needs.
• Drive morale and identify ways to recognize strong performance.
• Host and participate in team meetings to ensure communication is consistent and timely.
• Participate in candidate interviews when recruitment needs arise.
• Meet all required deadlines.
• Achieving department goals while operating within budgetary guidelines.

Skills

Bilingual Spanish

Leadership

Communication

Coaching

Call Center experience

Education

Two years servicing experience

One year coaching/team development

Supervisory experience preferred

Job description

Chartway Federal Credit Union in Tooele, UT is seeking a Bilingual (Spanish) Member Solutions Supervisor to lead a fast-paced team and manage daily supervision, coaching and queue workload. This full-time role reports to the Member Solutions Center Manager or Director.

Responsibilities include training, supervising, coaching, recognizing performance, and ensuring department goals are met within budget. Requires at least two years servicing and supervisory experience, with Spanish bilingual