Bilingual Branch Leader — Service, Sales & Coaching

Granite Credit Union; Millcreek (UT); On-site; USD 32,000 - 42,000; Full time

Job summary

Granite Credit Union in Utah is seeking a Branch Assistant to support the Branch Manager and provide exceptional member service. The role involves coaching staff, overseeing daily operations, and ensuring policy compliance while assisting with teller, new account, and lending tasks.

Bilingual English/Spanish communication will help serve our diverse member base. The position requires a HS diploma and at least six months of branch experience; some Saturdays may be required, with a path to growth

Qualifications

• Minimum six months of branch experience preferred.
• Bilingual proficiency in English and Spanish preferred.
• High school diploma or equivalent required.

Responsibilities

• Provide quality member service and support Branch Manager.
• Oversee daily branch operations for efficiency and policy compliance.
• Assist in scheduling staff and training.
• Handle inquiries via calls and live chats.
• Promote cross-selling and loans and accounts.
• Open/close branch and reconcile daily postings.

Skills

Member services

Team supervision

Bilingual English/Spanish

Education

High School Diploma or equivalent

Tools

Microsoft Office

CRM systems

Job description

Granite Credit Union in Utah is seeking a Branch Assistant to support the Branch Manager and provide exceptional member service. The role involves coaching staff, overseeing daily operations, and ensuring policy compliance while assisting with teller, new account, and lending tasks.

Bilingual English/Spanish communication will help serve our diverse member base. The position requires a HS diploma and at least six months of branch experience; some Saturdays may be required, with a path to growth