Bilingual Member Support Specialist

Jordan Credit Union; Wallace Heights (UT); On-site; USD 32,000 - 46,000; Full time

Job summary

Jordan Credit Union in Utah is seeking a friendly, bilingual member services specialist to assist members with inquiries via phone and text. You will address questions, maintain a professional demeanor, and transfer calls to the appropriate departments as needed.

The role requires fluency in English and Spanish, a commitment to excellent service, and the ability to work autonomously while learning and innovating within our team.

Qualifications

• Must be 18 years or older and fluent in English/Spanish.

Responsibilities

• Assist members and potential members with their telephone and text requests in a quick, courteous, and accurate manner.
• Maintain a pleasing and professional demeanor while addressing member concerns and questions.
• Act as liaison between members and other internal departments, transferring calls and texts to appropriate staff.

Skills

Bilingual English/Spanish

Job description

Jordan Credit Union in Utah is seeking a friendly, bilingual member services specialist to assist members with inquiries via phone and text. You will address questions, maintain a professional demeanor, and transfer calls to the appropriate departments as needed.

The role requires fluency in English and Spanish, a commitment to excellent service, and the ability to work autonomously while learning and innovating within our team.