Spanish-Speaking Member Solutions Supervisor

Chartway Federal Credit Union; South Jordan (UT); On-site; USD 36,000 - 43,000; Full time

Job summary

Chartway Federal Credit Union in Tooele, Utah is seeking a Bilingual (Spanish) Member Solutions Supervisor to lead our Member Solutions team in a fast-paced call center, focusing on delivering excellent member experiences.

The role involves training, coaching, supervising staff, managing queue coverage, handling escalations, and ensuring deadlines and department goals are met. Two years servicing and one year coaching are required; Spanish fluency is a must.

Qualifications

• At least two years of servicing experience.
• At least one year's experience in coaching or in the development of team members.
• Previous Supervisory experience preferred.
• Strong Call Center insight to deliver desired results.
• Bilingual in Spanish required.

Responsibilities

• Maintaining a continuous floor/ team chat presence.
• Conducting account level research and monitoring call trends to promote superior service.
• Handling escalated member calls and providing problem resolution.
• Effectively supervising and coaching Solution Center team members in a fast-paced environment.
• Partner to resolve issues within the Member Solutions team and remove barriers.
• Monitor daily queue coverage and phone staffing needs.
• Drive morale and identify ways to recognize strong performance.
• Host and participate in team meetings to ensure communication is consistent and timely.
• Participate in candidate interviews when recruitment needs arise.
• Meet all required deadlines.
• Achieving department goals while operating within budgetary guidelines.

Skills

Bilingual Spanish

Leadership

Communication

Analytical ability

Problem solving

Self-motivated

Calm under pressure

Organizational skills

Team coaching

Prioritize workload

Job description

Chartway Federal Credit Union in Tooele, Utah is seeking a Bilingual (Spanish) Member Solutions Supervisor to lead our Member Solutions team in a fast-paced call center, focusing on delivering excellent member experiences.

The role involves training, coaching, supervising staff, managing queue coverage, handling escalations, and ensuring deadlines and department goals are met. Two years servicing and one year coaching are required; Spanish fluency is a must.