Bilingual Member Service Rep (Financial)

Self-Help Credit Union; San Jose (CA); On-site; USD 36,000 - 39,000; Full time

Job summary

Self-Help Credit Union in San Jose, CA is hiring a Member Service Representative to deliver outstanding service and support member accounts. You will engage with customers, process transactions, and help members navigate financial tools.

The ideal candidate is bilingual (English/Spanish), has cash handling experience, and a commitment to teamwork. Hourly pay ranges from $26.00 to $28.46, and Self-Help offers equal employment opportunities and a diverse, inclusive workplace.

Qualifications

• High School graduate or equivalent.
• Bilingual in English/Spanish required.
• Minimum one year experience in financial institution or other customer service industry preferred.
• Preference for teamwork and collaboration.

Responsibilities

• Identify and lead conversations to identify and assess member needs.
• Maintain and enhance member account relationships by providing excellent member service.
• Process share deposit payments, loan payments, manual payrolls, and account transfers.
• Maintain drawer cash levels within prescribed amounts.
• Post and Log night, ATM, and mail deposits. (Part of dual-control team).
• Perform other duties and projects as assigned.

Skills

Bilingual English/Spanish

Cash handling

Customer service

Teamwork and collaboration

Education

High School diploma

Job description

Self-Help Credit Union in San Jose, CA is hiring a Member Service Representative to deliver outstanding service and support member accounts. You will engage with customers, process transactions, and help members navigate financial tools.

The ideal candidate is bilingual (English/Spanish), has cash handling experience, and a commitment to teamwork. Hourly pay ranges from $26.00 to $28.46, and Self-Help offers equal employment opportunities and a diverse, inclusive workplace.