Bilingual Member Services Specialist (English/Spanish)

Self-Help; San Jose (CA); On-site; USD 36,000 - 39,000; Full time

Job summary

Self-Help in San Jose, CA is seeking a friendly Member Service Representative to grow relationships with members, process deposits and payments, and support daily branch operations.

You’ll work with bilingual English/Spanish speakers, handle cash, and deliver excellent service. The role emphasizes teamwork and community-minded financial access. This position offers hourly pay and opportunities to contribute to economic justice in local neighborhoods.

Qualifications

• High School graduate or equivalent.
• Bilingual in English/Spanish required.
• Minimum one year experience in financial institution or other customer service industry preferred.
• Prior cash handling and customer service responsibilities preferred.
• Preference for teamwork and collaboration.

Responsibilities

• Initiate and lead conversations to identify and assess member needs.
• Maintain and enhance member account relationships by providing excellent member service.
• Process share deposit payments, loan payments, manual payrolls, and account transfers.
• Maintain drawer cash levels within prescribed amounts.
• Post and Log night, ATM, and mail deposits. (Part of dual-control team.).
• Perform other duties and projects as assigned.

Skills

Bilingual English/Spanish

Customer service

Cash handling

Education

High School diploma or equivalent

Job description

Self-Help in San Jose, CA is seeking a friendly Member Service Representative to grow relationships with members, process deposits and payments, and support daily branch operations.

You’ll work with bilingual English/Spanish speakers, handle cash, and deliver excellent service. The role emphasizes teamwork and community-minded financial access. This position offers hourly pay and opportunities to contribute to economic justice in local neighborhoods.