Bilingual Healthcare Customer Advocate (Vietnamese)

Clever Care Health Plan, Inc.; Arcadia (CA); Híbrido; USD 30.000 - 34.000; Tempo integral

Resumo da vaga

Clever Care Health Plan, Inc. in Arcadia, CA is seeking a Customer Service Representative (Bilingual Vietnamese) for a hybrid on-site role with 3 days at Monrovia or Huntington Beach. The position supports members with benefits, eligibility, referrals, and claims, delivering high-quality service and HIPAA-compliant handling of information.

Strong communication and CMS knowledge are valued. Salary ranges from $22.00 to $25.00 per hour.

Qualificações

• High School Diploma or equivalent required.
• Bachelor’s degree or equivalent work experience preferred.
• Minimum of 2 years customer service experience in healthcare or call center.

Responsabilidades

• Educates members regarding benefits and plan options.
• Explains benefits and plan options in person, via email, fax, or telephonically.
• Provides follow-up with members to clarify issues and identify solutions; escalates as needed.
• Participates in member calling projects to support membership retention.
• Follows policies, HIPAA requirements, and CMS guidelines.
• Documents transactions in the computer system and maintains records.

Conhecimentos

Bilingual Vietnamese

CMS regulations

Customer service

Active listening

Microsoft Office

Typing speed 40 wpm

Formação

High School Diploma or equivalent

Bachelor's degree or equivalent experience preferred

Ferramentas

MS Office Suite

Descrição da vaga

Clever Care Health Plan, Inc. in Arcadia, CA is seeking a Customer Service Representative (Bilingual Vietnamese) for a hybrid on-site role with 3 days at Monrovia or Huntington Beach. The position supports members with benefits, eligibility, referrals, and claims, delivering high-quality service and HIPAA-compliant handling of information.

Strong communication and CMS knowledge are valued. Salary ranges from $22.00 to $25.00 per hour.