Bilingual Member Services Pro — Front Desk & Sales

Crunch Fitness - Undefeated Tribe; Albuquerque (NM); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

PTO

Subsidized health insurance coverage (

Basic Life and AD&D

HSA

Short-term disability

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe is seeking a Bilingual Member Services Representative in Albuquerque, NM. You will greet members, assist with membership sales, check-ins, and front desk operations while delivering outstanding customer service.

The role requires Spanish/English bilingual ability, a high school diploma, and CPR certification. You will support programs, promotions, and maintain a clean, welcoming club environment, with opportunities for growth and a free gym membership.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Bilingual in Spanish and English preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire)

Responsibilities

• Assist in membership sales, check-ins, and front desk operations.
• Provide exceptional customer service to members and guests.
• Support club cleanliness and promote programs like group fitness and tanning.
• Maintain accurate enrollments and timely responses to member inquiries (within 24 hours).
• Report to General Manager and Personal Training Manager on key results and action plans.
• Attend required meetings/trainings for staff and adhere to club policies.

Skills

Bilingual in Spanish and English

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe is seeking a Bilingual Member Services Representative in Albuquerque, NM. You will greet members, assist with membership sales, check-ins, and front desk operations while delivering outstanding customer service.

The role requires Spanish/English bilingual ability, a high school diploma, and CPR certification. You will support programs, promotions, and maintain a clean, welcoming club environment, with opportunities for growth and a free gym membership.