Bilingual Front Desk & Member Experience Rep

Crunch Fitness - Undefeated Tribe; Fort Snelling Unorganized Territory (MN, WI); Sur place; USD 23 000 - 24 000; Plein temps

Avantages offerts par ce poste

PTO

Health Insurance (subsidized)

Life and AD&D

HSA

Short-term disability

Free gym membership

Résumé du poste

Crunch Fitness - Undefeated Tribe in Saint Paul, MN is seeking a Bilingual Member Services Representative. You will greet members, support front desk operations, assist with membership sales, check-ins, and promote programs while delivering outstanding service.

The role requires at least 1 year in a service role, bilingual Spanish/English, CPR/AED, and strong communication. A team-driven environment with opportunities for growth and a free gym membership are offered.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred
• Bilingual in Spanish and English preferred
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

Responsabilités

• Assist in the development and fitness expertise of all Crunch team members
• Meet both new client acquisition and existing client retention targets for the club
• Administer the CrunchOne Kickoff experience through demonstrating, coaching, and guiding with the goal of acquiring personal training clients
• Ability to generate personal training client leads and new clients for the team
• Counsel and guide members using the 4 Pillars of Fitness - Nutrition, Movement, Supplementation and Professional Assistance, in a manner consistent with their goals
• Ensure accurate administration of PT services including, but not limited to,dotFIT program and supplements, client programming, and progress tracking
• Isolate, align, and direct resources informed by KPIs & organizational priorities with PTM assistance
• Provide excellent customer service by responding to all member inquiries within 24 hours
• Report to the General Manager and Personal Training Manager on key results and action plans
• Attend all required meetings/trainings for PT staff
• Maintain accurate time clock and personal training session utilization records for proper labor controls and integrity

Connaissances

Bilingual (Spanish & English)

Customer Service

CPR Certification

Formation

High School Diploma or GED

Description du poste

Crunch Fitness - Undefeated Tribe in Saint Paul, MN is seeking a Bilingual Member Services Representative. You will greet members, support front desk operations, assist with membership sales, check-ins, and promote programs while delivering outstanding service.

The role requires at least 1 year in a service role, bilingual Spanish/English, CPR/AED, and strong communication. A team-driven environment with opportunities for growth and a free gym membership are offered.