Bilingual Member Services Champion

Crunch Fitness; Beaumont (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Life insurance

HSA

Short-term disability

Gym membership

Job summary

Crunch Fitness - Undefeated Tribe in Beaumont, TX is hiring a Bilingual Member Services Representative to greet members, manage front desk, and promote programs. You’ll help with membership sales, check-ins, and promotions while delivering friendly service.

You’ll respond to inquiries within 24 hours and support club operations, including group fitness and tanning promotions, to keep the club “grand-opening ready” every day. Fluency in Spanish and English is preferred.

Qualifications

• 1 year of service-oriented experience preferred.
• Bilingual in Spanish and English preferred.
• Excellent communication and reading/writing skills required.
• CPR/AED certification required (within 30 days).
• High school diploma or GED required.

Responsibilities

• Assist in developing the fitness expertise of Crunch team members.
• Meet new client acquisition and existing client retention targets.
• Implement the CrunchOne Kickoff to acquire personal training clients.
• Generate PT leads and new clients.
• Counsel members using the 4 Pillars of Fitness to meet goals.
• Administer PT services, dotFIT, supplements, programming, and tracking.
• Align resources per KPIs with PTM guidance.
• Respond to member inquiries within 24 hours.
• Report results and plans to GM and PT Manager.
• Attend PT staff meetings and trainings.
• Maintain PT session utilization and time records.

Skills

Bilingual Spanish/English

Customer service

Front desk operations

Sales oriented

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe in Beaumont, TX is hiring a Bilingual Member Services Representative to greet members, manage front desk, and promote programs. You’ll help with membership sales, check-ins, and promotions while delivering friendly service.

You’ll respond to inquiries within 24 hours and support club operations, including group fitness and tanning promotions, to keep the club “grand-opening ready” every day. Fluency in Spanish and English is preferred.