Bilingual Front Desk & Member Services Specialist

Crunch Fitness - Undefeated Tribe; Kyle (TX); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

PTO

Subsidized health insurance

Basic Life & AD&D

HSA

Short-term disability

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe seeks a Bilingual Member Services Representative to deliver exceptional service to club members and staff at the Kyle, TX location. You will handle membership sales, check-ins, front desk duties, and promotions while maintaining a welcoming environment.

You’ll promote programs like group fitness and tanning, support new member enrollments, and help keep the club “grand-opening ready” every day. A passion for health, energy, and clear communication is essential.

Qualifications

• Bilingual in Spanish and English preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
• Strong customer service orientation.

Responsibilities

• Assist in the development and fitness expertise of all Crunch team members
• Meet both new client acquisition and existing client retention targets for the club
• Administer the CrunchOne Kickoff experience through demonstrating, coaching, and guiding with the goal of acquiring personal training clients
• Ability to generate personal training client leads and new clients for the team
• Counsel and guide members using the 4 Pillars of Fitness - Nutrition, Movement, Supplementation and Professional Assistance, in a manner consistent with their goals
• Ensure accurate administration of PT services including, but not limited to,dotFIT program and supplements, client programming, and progress tracking
• Isolate, align, and direct resources informed by KPIs & organizational priorities with PTM assistance
• Provide excellent customer service by responding to all member inquiries within 24 hours
• Report to the General Manager and Personal Training Manager on key results and action plans
• Attend all required meetings/trainings for PT staff
• Maintain accurate time clock and personal training session utilization records for proper labor controls and integrity

Skills

Bilingual Spanish-English

Customer service

CPR/AED certification

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe seeks a Bilingual Member Services Representative to deliver exceptional service to club members and staff at the Kyle, TX location. You will handle membership sales, check-ins, front desk duties, and promotions while maintaining a welcoming environment.

You’ll promote programs like group fitness and tanning, support new member enrollments, and help keep the club “grand-opening ready” every day. A passion for health, energy, and clear communication is essential.