Bilingual Member Service Specialist – Loans & Accounts

Southhavenmi; South Haven (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental and vision plans

401(k) with match

Paid time off

Tuition reimbursement

Gym memberships

Job summary

Consumers Credit Union in South Haven, MI seeks a bilingual Member Service Representative to deliver exceptional service, open accounts, process loans, and help members meet their financial goals.

The role emphasizes cross-selling, strong communication, and the ability to resolve member concerns while maintaining confidentiality and following security guidelines. A high school diploma is required and customer service experience is preferred.

Qualifications

• Bilingual ability is required to serve a diverse member base.
• High school diploma or equivalent is required.
• Excellent written and verbal communication skills.
• Cash handling and basic math skills.
• Ability to navigate multiple software environments.

Responsibilities

• Respond to member inquiries promptly to provide outstanding service.
• Open new accounts for members, including IRA accounts.
• Process IRA transactions and demonstrate online banking.
• Originate loan applications and obtain required documents.
• Grow relationships through follow-up and CRM documentation.
• Educate members on products and services and cross-sell.
• Process daily teller operations and maintain accuracy.
• Adhere to security guidelines and BSA/OFAC compliance.

Skills

Bilingual

Customer service

Cross-selling

Cash handling

Communication skills

Education

High school diploma or equivalent

Tools

CRM software

Online banking platforms

Job description

Consumers Credit Union in South Haven, MI seeks a bilingual Member Service Representative to deliver exceptional service, open accounts, process loans, and help members meet their financial goals.

The role emphasizes cross-selling, strong communication, and the ability to resolve member concerns while maintaining confidentiality and following security guidelines. A high school diploma is required and customer service experience is preferred.