Bilingual Member Experience & Sales Specialist

Educational Systems Federal Credit Union; Fairland (MD); On-site; USD 38,000 - 52,000; Full time

Job summary

Educational Systems FCU is seeking a motivated Member Experience Coordinator to deliver outstanding service and cross-sell credit union products. You will be the face of the branch, directing visitor flow and supporting the Branch Manager to maintain a member-focused sales culture.

Role requires a high school diploma (GED), 2 years of customer service experience, and fluency in Spanish; banking experience is preferred.

Qualifications

• Two (2) years customer service experience required.
• Must read and speak Spanish fluently.
• One (1) year previous financial services experience preferred.
• Ability to multitask and identify member needs. Must be able to meet and/or exceed sales goals.
• Excellent verbal and written communication skills.

Responsibilities

• Provide information on all Credit Union services and cross-sell products meeting member needs.
• Direct branch traffic to support efficiency and a member-focused sales culture.
• Deliver exceptional member service and build strong member relationships as the face of the Credit Union.
• Support the Branch Manager in maintaining operations and service quality.
• Work extended hours, weekends, and evenings as needed across branch locations.

Skills

Customer service

Interpersonal skills

Spanish fluency

Sales goals

Education

High school diploma or GED

Associate degree preferred

Job description

Educational Systems FCU is seeking a motivated Member Experience Coordinator to deliver outstanding service and cross-sell credit union products. You will be the face of the branch, directing visitor flow and supporting the Branch Manager to maintain a member-focused sales culture.

Role requires a high school diploma (GED), 2 years of customer service experience, and fluency in Spanish; banking experience is preferred.