Bilingual Member Experience Rep (Spanish) - Medicare

Workforce Opportunity Services; Houston (TX); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k)

Paid time off (Vacation/Holidays/Sick)

Health insurance (Medical/Dental/Vison

Life insurance

Job summary

Workforce Opportunity Services seeks a Member Experience Representative in Houston to support Medicare Advantage members across phone, email, and in-person channels. The role emphasizes accurate benefit explanations, issue resolution, and coordinated care with providers and caregivers.

The candidate will balance multitasking while documenting actions in company systems. The position requires 1–2 years in customer service, fluency in English and Vietnamese, and a high school diploma.

Qualifications

• Fluent in English and Vietnamese (bilingual).
• 1–2 years in call center or related customer service roles.
• Experience with Medicare benefits is preferred.

Responsibilities

• Provide excellent customer service via phone, email and in-person interactions.
• Explain benefits and plan options to members, families, providers and caregivers.
• Follow up to clarify issues, determine causes, and resolve with solutions.
• Escalate issues to management or other departments as needed.
• Maintain quality, productivity, and schedule adherence per standards.
• Document interactions in the computer system and follow policies.

Skills

Bilingual English and Vietnamese

Customer service

Data entry & computer skills

Strong written & verbal communication

Ability to handle high call volume

Education

High school diploma or equivalent

Job description

Workforce Opportunity Services seeks a Member Experience Representative in Houston to support Medicare Advantage members across phone, email, and in-person channels. The role emphasizes accurate benefit explanations, issue resolution, and coordinated care with providers and caregivers.

The candidate will balance multitasking while documenting actions in company systems. The position requires 1–2 years in customer service, fluency in English and Vietnamese, and a high school diploma.