Bilingual Health Support Agent (EN/ES) – Member & Provider

Molina Healthcare, Inc.; Iowa; On-site; USD 21,000 - 33,000; Full time

Job summary

Molina Healthcare is hiring for a level I service center role in the United States. You will assist Molina members and providers across Medicaid, Medicare, and Marketplace lines via phone, chat, and email, while documenting inquiries and ensuring timely follow-up.

The role emphasizes empathy, accuracy, and adherence to schedules with overtime as needed. Prior call center or customer service experience is valued, and familiarity with healthcare systems is preferred.

Qualifications

• Prior customer service or call center exposure preferred.
• Ability to process data accurately and maintain confidentiality (HIPAA).
• Strong verbal and written communication skills.
• Proficient with Microsoft Office and basic software tools.

Responsibilities

• Provide level I support to Molina members and providers via phone, chat, and email.
• Document inquiries accurately and follow up as needed.
• Meet performance goals for call quality and attendance.
• Collaborate with internal/external stakeholders to address needs.
• Support provider needs related to eligibility, benefits, and claims status.
• Maintain schedule adherence, including breaks and overtime when required.

Skills

Customer service

Data processing

Attention to detail

Time management

Communication skills

Tools

Microsoft Office

CRM

Genesys

Salesforce

Pega

QNXT

Verint

Availity

Job description

Molina Healthcare is hiring for a level I service center role in the United States. You will assist Molina members and providers across Medicaid, Medicare, and Marketplace lines via phone, chat, and email, while documenting inquiries and ensuring timely follow-up.

The role emphasizes empathy, accuracy, and adherence to schedules with overtime as needed. Prior call center or customer service experience is valued, and familiarity with healthcare systems is preferred.