Bilingual Medical Receptionist - Primary Care | Full-Time

thestaffpad; Lawrence (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Staff Pad is seeking a full-time Receptionist in Lawrence, MA to support a Primary Care and Community Geriatrics practice. The role emphasizes delivering a welcoming patient experience and supporting day-to-day operations within a multidisciplinary healthcare team.

Responsibilities include greeting patients, answering calls, scheduling appointments, handling intake paperwork, and maintaining Athena EMR records.

Qualifications

• Fluency in Spanish is required.
• Strong customer service and communication skills.
• Professional, welcoming, and patient-focused approach.
• Strong organizational and time-management skills.
• Ability to maintain confidentiality and handle sensitive patient information.

Responsibilities

• Greet and welcome patients, visitors, and staff and direct them appropriately.
• Answer calls, respond to routine inquiries, and route calls as needed.
• Take messages and forward to voicemail or staff.
• Maintain a clean, organized waiting room.
• Provide intake services for new and established patients and assist with paperwork.
• Schedule, coordinate, and manage patient appointments and recalls.
• Maintain and update patient records in Athena EMR.
• Provide clerical support and prepare reports and letters.
• Assist with filing and archiving patient records.

Skills

Spanish fluency

Customer service

Communication

Teamwork

Tools

Athena EMR

Job description

The Staff Pad is proud to partner with a leading healthcare organization in Lawrence, MA and we are seeking a full-time Receptionist to support a Primary Care and Community Geriatrics practice. This role is an integral part of the healthcare team and is responsible for providing a welcoming patient experience while supporting the smooth day-to-day operations of the practice.

Schedule: Full-Time

Key Responsibilities

• Greet and welcome patients, visitors, and business representatives and direct them to the appropriate team member
• Answer incoming calls, respond to routine inquiries, and route calls as appropriate
• Take messages and forward calls to voicemail or the appropriate staff member
• Monitor staff locations to help facilitate smooth communication and clinic operations
• Maintain a clean, organized, and welcoming waiting room
• Support patients experiencing concerns or disruptive behaviors using active listening and de-escalation techniques, escalating issues to the appropriate clinical leadership when necessary
• Provide intake services for new and established patients and direct them to the appropriate healthcare team member
• Assist patients with intake documentation and other required paperwork
• Schedule, coordinate, and manage patient appointments, including recalls and follow-up visits
• Answer routine patient questions and assist patients in accessing appropriate healthcare or community services
• Maintain and update electronic patient records in the Athena EMR
• Provide clerical and administrative support to the healthcare team, including preparing reports, letters, notices, and scanning documents
• File, organize, and archive patient records to ensure information can be located and retrieved efficiently
• Enter and maintain accurate patient information in the electronic medical record
• Help ensure the smooth operation of the reception and administrative areas
• Identify barriers to providing quality service and proactively communicate potential solutions
• Support patients, colleagues, visitors, and community partners in accessing the information and services they need
• Perform other related duties as assigned

What We Are Looking For

• Fluency in Spanish is required
• Strong customer service and communication skills
• Professional, welcoming, and patient-focused approach
• Strong organizational and time-management skills
• Ability to maintain confidentiality and handle sensitive patient information appropriately
• Ability to work effectively as part of a multidisciplinary healthcare team
• Strong attention to detail and accuracy when handling patient information and documentation
• Ability to remain calm and professional when assisting patients
• Previous healthcare, medical office, or receptionist experience preferred
• Experience with an electronic medical record system, preferably Athena, is a plus

What You Can Expect

• Full-time position within a collaborative primary care and community geriatrics environment
• Opportunity to work as an integral member of a multidisciplinary healthcare team
• Patient-centered workplace focused on quality care and positive patient experiences
• Supportive environment that values teamwork, communication, and professional growth