Bilingual Medical Receptionist - Front Desk & Patient Care

thestaffpad; Lawrence (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Staff Pad is seeking a full-time Receptionist in Lawrence, MA to support a Primary Care and Community Geriatrics practice. The role emphasizes delivering a welcoming patient experience and supporting day-to-day operations within a multidisciplinary healthcare team.

Responsibilities include greeting patients, answering calls, scheduling appointments, handling intake paperwork, and maintaining Athena EMR records.

Qualifications

• Fluency in Spanish is required.
• Strong customer service and communication skills.
• Professional, welcoming, and patient-focused approach.
• Strong organizational and time-management skills.
• Ability to maintain confidentiality and handle sensitive patient information.

Responsibilities

• Greet and welcome patients, visitors, and staff and direct them appropriately.
• Answer calls, respond to routine inquiries, and route calls as needed.
• Take messages and forward to voicemail or staff.
• Maintain a clean, organized waiting room.
• Provide intake services for new and established patients and assist with paperwork.
• Schedule, coordinate, and manage patient appointments and recalls.
• Maintain and update patient records in Athena EMR.
• Provide clerical support and prepare reports and letters.
• Assist with filing and archiving patient records.

Skills

Spanish fluency

Customer service

Communication

Teamwork

Tools

Athena EMR

Job description

The Staff Pad is seeking a full-time Receptionist in Lawrence, MA to support a Primary Care and Community Geriatrics practice. The role emphasizes delivering a welcoming patient experience and supporting day-to-day operations within a multidisciplinary healthcare team.

Responsibilities include greeting patients, answering calls, scheduling appointments, handling intake paperwork, and maintaining Athena EMR records.