Bilingual Medical Receptionist - Primary Care | Full-Time

Zohorecruit; Pennsylvania; On-site; USD 36,000 - 48,000; Full time

Job summary

The Staff Pad partners with a leading healthcare organization in Lawrence, MA, seeking a full-time Bilingual Medical Receptionist for Primary Care to deliver a welcoming patient experience and support daily clinic operations.

As the first point of contact, you will greet patients in Spanish, manage appointments in Athena EMR, answer calls, coordinate with the care team, and handle intake and front-desk clerical duties in a collaborative environment.

Qualifications

• Spanish fluency is required.
• Strong customer service and communication skills are essential.
• Ability to maintain confidentiality and handle sensitive patient information.

Responsibilities

• Greet patients, visitors, and staff and direct them to the appropriate team member.
• Answer incoming calls and route inquiries as needed.
• Manage patient appointments, recalls, and follow-ups in the EMR system.
• Support intake and documentation for new and established patients.
• Maintain a clean and welcoming reception area.

Skills

Spanish fluency

Customer service

Communication skills

Organizational skills

Confidentiality handling

Teamwork

Calm under pressure

Tools

Athena EMR

Job description

Bilingual Medical Receptionist - Primary Care | Full-Time

• Work Experience Previous healthcare/ medical office / receptionist experience
• City Lawrence
• State/Province Massachusetts
• Country United States

Job Description

The Staff Pad is proud to partner witha leading healthcare organization in Lawrence, MA and we are seeking afull-time Receptionist to support a Primary Care and Community Geriatricspractice.

This role is an integral part of thehealthcare team and is responsible for providing a welcoming patient experiencewhile supporting the smooth day-to-day operations of the practice.

Schedule: Full-Time

WhatYou'll Do

KeyResponsibilities

• Greet and welcome patients, visitors, and businessrepresentatives and direct them to the appropriate team member
• Answer incoming calls, respond to routineinquiries, and route calls as appropriate
• Take messages and forward calls to voicemail or the appropriate staff member
• Monitor staff locations to help facilitate smoothcommunication and clinic operations
• Maintain a clean, organized, and welcoming waitingroom
• Support patients experiencing concerns ordisruptive behaviors using active listening and de-escalation techniques,escalating issues to the appropriate clinical leadership when necessary
• Provide intake services for new and establishedpatients and direct them to the appropriate healthcare team member
• Assist patients with intake documentation andother required paperwork
• Schedule, coordinate, and manage patientappointments, including recalls and follow-up visits
• Answer routine patient questions and assistpatients in accessing appropriate healthcare or community services
• Maintain and update electronic patient records inthe Athena EMR
• Provide clerical and administrative support to thehealthcare team, including preparing reports, letters, notices, andscanning documents
• File, organize, and archive patient records toensure information can be located and retrieved efficiently
• Enter and maintain accurate patient information inthe electronic medical record
• Help ensure the smooth operation of the receptionand administrative areas
• Identify barriers to providing quality service andproactively communicate potential solutions
• Support patients, colleagues, visitors, andcommunity partners in accessing the information and services they need
• Perform other related duties as assigned

WhatWe Are Looking For

• Fluency in Spanish is required
• Strong customer service and communication skills
• Professional, welcoming, and patient-focusedapproach
• Strong organizational and time-management skills
• Ability to maintain confidentiality and handlesensitive patient information appropriately
• Ability to work effectively as part of amultidisciplinary healthcare team
• Strong attention to detail and accuracy whenhandling patient information and documentation
• Ability to remain calm and professional whenassisting patients
• Previous healthcare, medical office, orreceptionist experience preferred
• Experience with an electronic medical recordsystem, preferably Athena, is a plus

WhatYou Can Expect

• Full-time position within a collaborative primarycare and community geriatrics environment
• Opportunity to work as an integral member of amultidisciplinary healthcare team
• Patient-centered workplace focused on quality careand positive patient experiences
• Supportive environment that values teamwork,communication, and professional growth