Bilingual Medical Receptionist — Elevate Patient Experience

Betterhealthgroup; Ocala (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid time off (PTO) from day one

Medical, dental, vision insurance

401(k) plan

Wellbeing & support programs

Professional development (VIPcare Univ

Job summary

VIPcare in Florida seeks a Receptionist to deliver exceptional front-office service in a Medicare Advantage practice. As the first point of contact, you will welcome patients, schedule appointments, verify insurance, and support billing and EMR updates.

You'll balance cash collections, maintain HIPAA compliance, and coordinate with clinical staff to ensure a Five-Star patient experience. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent required.
• 1+ year of medical office experience preferred.
• Experience with patient registration, scheduling, or insurance verification preferred.
• Basic knowledge of medical terminology.
• HIPAA compliance knowledge and patient confidentiality.
• Experience using EMRs.
• Proficiency with Google Workspace (Drive, Docs, Sheets, Slides).
• Excellent customer service skills and professional telephone etiquette.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication.

Responsibilities

• Greet patients and visitors in a courteous, professional manner.
• Manage front office operations: calls, greetings, scheduling, payments.
• Complete patient registration, check-in/out, insurance verification.
• Maintain accurate patient information in EMR.
• Balance daily patient collections per procedures.
• Support care coordination and clinical staff as needed.
• Document communications in the EMR.

Skills

Customer service

Front desk

Communication

HIPAA knowledge

EMR experience

Google Workspace

Multitasking

Education

High school diploma or equivalent

Tools

EMR systems

Google Workspace

Job description

VIPcare in Florida seeks a Receptionist to deliver exceptional front-office service in a Medicare Advantage practice. As the first point of contact, you will welcome patients, schedule appointments, verify insurance, and support billing and EMR updates.

You'll balance cash collections, maintain HIPAA compliance, and coordinate with clinical staff to ensure a Five-Star patient experience. Strong communication and organizational skills are essential.