Medical Receptionist

Hcri; Carrollwood (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare provider in Carrollwood, FL is seeking a bilingual Medical Receptionist to manage multi-service front desk operations. The ideal candidate will warmly greet patients, efficiently manage the check-in and check-out processes, and accurately collect patient information. Requirements include 1–2 years of experience in a medical front office and strong organizational skills. This role requires proficiency in both Spanish and English to ensure clear communication with patients regarding appointments and payments.

Qualifications

• 1–2 years experience in medical front office or multi-service healthcare settings.
• Familiarity with insurance verification and pre-authorization processes.
• Experience with MRI safety screening or medical procedure preparation.

Responsibilities

• Greet patients warmly and provide an exceptional, patient-first experience.
• Manage check-in and check-out processes accurately and efficiently.
• Collect and verify all necessary patient forms.
• Handle incoming calls, messages, and scheduling inquiries with professionalism and empathy.
• Collect accurate patient insurance information and communicate with patients about copays and payment expectations.

Skills

Bilingual (Spanish and English)

Excellent customer service

Organizational skills

Multitasking ability

Job description

Medical Receptionist - Bilingual

The Medical Receptionist for the Carrollwood, FL office manages multi-service front desk operations, ensuring patients are properly scheduled, screened, financially informed, and supported throughout their care journey.

Duties & Essential Functions

• Greet patients warmly and provide an exceptional, patient-first experience.
• Manage check-in and check-out processes accurately and efficiently.
• Collect and verify all necessary patient forms.
• Handle incoming calls, messages, and scheduling inquiries with professionalism and empathy.

Insurance, Billing, and Pre-Authorization Support

• Collect accurate patient insurance information, ensuring data integrity and correct payer identification for revenue cycle workflows.
• Communicate clearly with patients about copays, deductibles, out-of-pocket estimates, and payment expectations.
• Collect payments at check-in or check-out according to company procedures.
• Demonstrate awareness of insurance types (PPO, HMO, PIP, WC, Managed Care, etc.) and how they impact service coverage.
• Must speak Spanish and English.
• Excellent customer service and interpersonal communication.
• Strong organizational skills and ability to multitask.
• High accuracy in scheduling, documentation, and insurance data collection.

Experience Preferred

• 1–2 years experience in medical front office or multi-service healthcare settings.
• Experience with MRI safety screening or medical procedure preparation.
• Familiarity with insurance verification and pre-authorization processes.