Bilingual Medical Front Desk Receptionist (EN/ES)

Better Health Group; Ocala (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental & Vision insurance

401(k) through Fidelity

Teladoc virtual care

Wellbeing & Support

Job summary

VIPCARE is seeking a Receptionist in Ocala, FL to deliver a Five-Star patient experience at the front desk. You will greet patients, schedule appointments, verify insurance, and support billing and care coordination in a Medicare Advantage, value-based care environment.

As the first point of contact, you will maintain a welcoming reception area, manage EMRs, and coordinate with the clinical and administrative teams to ensure smooth daily operations and outstanding customer service.

Qualifications

• High school diploma or equivalent.
• 1+ year of experience in a medical office or healthcare setting preferred.
• Experience with patient registration, scheduling, insurance verification, or front office operations preferred.
• Basic knowledge of medical terminology and HIPAA requirements.

Responsibilities

• Welcome patients and visitors in a courteous and professional manner.
• Serve as the primary point of contact in person and by phone.
• Manage front office tasks: calls, greetings, scheduling, and inquiries.
• Verify insurance, collect copays, and support registration and EMR maintenance.
• Support care coordination and document communications in the EMR.

Skills

Customer service

Front desk operations

Phone etiquette

Medical terminology

HIPAA familiarity

EMR experience

Google Workspace

Education

High school diploma or equivalent

Tools

EMR software

Google Workspace

Job description

VIPCARE is seeking a Receptionist in Ocala, FL to deliver a Five-Star patient experience at the front desk. You will greet patients, schedule appointments, verify insurance, and support billing and care coordination in a Medicare Advantage, value-based care environment.

As the first point of contact, you will maintain a welcoming reception area, manage EMRs, and coordinate with the clinical and administrative teams to ensure smooth daily operations and outstanding customer service.