Bilingual Medical Program Specialist II — Care Access

Washington State Department of Labor & Industries; Seattle (WA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Flexible work schedules

Job summary

Washington State Department of Labor & Industries is seeking a bilingual Medical Program Specialist 1 to improve access to quality care for workers with limited English proficiency. The role focuses on care coordination, clinical workflow, and working with diverse providers to reduce barriers to treatment.

Responsibilities include outreach, multilingual customer service, and developing procedures that enhance health care delivery.

Qualifications

• Reading, writing, and speaking fluently in Spanish and English.
• One-year of experience as a Medical Program Specialist 1.
• Master’s degree with majors in public health, public administration, nursing, health administration, economics, mathematics, accounting, business administration, or closely allied field, plus two years of supervisory/consultative experience.
• Bachelor’s degree with majors in public health, public administration, nursing, health administration, economics, mathematics, accounting, business administration, or closely allied field, plus four years of consultative experience.
• Eight years of demonstrated relevant professional experience can substitute for education.
• Qualifying experience could be clinical, vocational, or with insurance claim management.

Responsibilities

• Conduct outreach with community healthcare providers in English and/or Spanish.
• Provide English and Spanish customer service to injured workers, providers and health care organizations regarding L&I services and using the workers’ comp system to improve access to services.
• Collaborate with provider staff and other care team members to develop procedures and care pathways that will reduce potential barriers to treatment.
• Collaborate with appropriate internal programs and units to provide assistance to providers in English and/or Spanish.
• Assess claim-specific issues and provider process support, recommend course of action and seek to ensure high-quality health care delivery.
• Create and implement policies/procedures related to quality improvement, appropriate treatment, and cost containment.

Skills

Quality improvement

Clinical workflow

Bilingual English/Spanish

Care coordination

Cultural mediation

Education

Master’s degree in public health/related field

Bachelor’s degree in public health/related field

Eight years of relevant experience can substitute for education

Job description

Washington State Department of Labor & Industries is seeking a bilingual Medical Program Specialist 1 to improve access to quality care for workers with limited English proficiency. The role focuses on care coordination, clinical workflow, and working with diverse providers to reduce barriers to treatment.

Responsibilities include outreach, multilingual customer service, and developing procedures that enhance health care delivery.