Bilingual Customer Service Specialist II - Impact & Growth

State of Washington Dept. of Labor & Industries; Tacoma (WA); Hybrid; USD 42,000 - 63,000; Full time

Benefits offered by this job

Telework options

Flexible schedule after probation

Medical coverage

Retirement plans

Generous vacation

Training and development

Job summary

Labor & Industries (L&I) in Tacoma, WA seeks a Customer Service Specialist 2 who is fluent in English and Spanish to support licensing, registration, and business services. You will guide customers, process applications, and resolve issues across multiple databases, with a focus on accuracy and efficiency.

The role offers in-office work with possible telework after probation and a 5% bilingual pay premium. Join a team committed to safety, equity, and excellent public service.

Qualifications

• High School Diploma or equivalent with 2 years' client support experience.
• Fluent in English and Spanish for customer interactions.

Responsibilities

• Process licensing, registration, and permit applications for completeness and accuracy.
• Assist customers using business licensing services and provide guidance.
• Educate customers on accessing L&I services, including claims.
• Assist with Secretary of State registrations, dissolutions, and amendments.
• Provide bilingual customer support and interpretive assistance.
• Travel between office locations to provide front counter support.
• Perform duties of lower-level staff when needed.

Skills

Bilingual: English & Spanish

Communication Skills

Customer-Centered

Tech-Savvy

Education

High School Diploma or equivalent

Job description

Labor & Industries (L&I) in Tacoma, WA seeks a Customer Service Specialist 2 who is fluent in English and Spanish to support licensing, registration, and business services. You will guide customers, process applications, and resolve issues across multiple databases, with a focus on accuracy and efficiency.

The role offers in-office work with possible telework after probation and a 5% bilingual pay premium. Join a team committed to safety, equity, and excellent public service.