Bilingual Licensing & Customer Support Specialist II

Washington State Department of Labor & Industries; Tacoma (WA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Flexible work options

Generous benefits

Job summary

Washington State Department of Labor & Industries in Tacoma seeks a Customer Service Specialist 2 - Bilingual to assist with licensing, registration, and permits for contractors and the public.

This full-time position emphasizes bilingual English/Spanish communication, customer service, and cross‑agency coordination. In-office work at the Tacoma duty station is expected, with flexible options after probation and a 5% bilingual pay increase if applicable.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service roles preferred.
• Bilingual English/Spanish skills are required.

Responsibilities

• Process licensing, registration and permits for contractors and customers.
• Educate customers on L&I services and guide through applications.
• Use interpreters to assist customers with limited English proficiency.
• Travel between L&I offices to provide front-counter support when needed.

Education

High School Diploma or equivalent

One year of experience as Customer Service Specialist 1

Equivalent education/experience

Job description

Washington State Department of Labor & Industries in Tacoma seeks a Customer Service Specialist 2 - Bilingual to assist with licensing, registration, and permits for contractors and the public.

This full-time position emphasizes bilingual English/Spanish communication, customer service, and cross‑agency coordination. In-office work at the Tacoma duty station is expected, with flexible options after probation and a 5% bilingual pay increase if applicable.