Bilingual Patient Services Coordinator - Front Desk

Children's Village; Yakima (WA); On-site; USD 27,000 - 39,000; Full time

Job summary

MultiCare is seeking a Patient Services Coordinator for our outpatient clinics. You will be the first point of contact, supporting the clinical flow and ensuring patients receive care as ordered in a timely fashion.

This role is day shift, Monday through Friday, 9:00 am to 6:00 pm, with bilingual English/Spanish required. Requirements include a High School diploma or GED, one year of experience as a medical receptionist or related field, and knowledge of medical terminology.

Qualifications

• High School diploma or GED equivalent required.
• One year experience as a medical receptionist or other related field preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Updates patient information, provides required forms to complete, and obtains signatures as necessary.
• Prepares charts for each clinical session and ensures lab, diagnostic test results, history & physical examinations or other documentation are in charts as appropriate.
• Schedules patients for appointments as needed, including consultation and diagnostic appointments for patients per provider/assistant request and documents such.
• Schedules transportation and/or interpreters for patient as needed.
• Verifies insurance eligibility as appropriate.
• Provides telephone coverage.
• Utilizes good customer service practices for all callers.
• Completes forms as requested.
• Responds to patient requests expeditiously, maintaining an efficient clinical flow.
• Contributes to professional communication with team members in order to convey important information relating to patient care, operations, or clinical needs.
• Maintains awareness of changes in protocols/procedures of the department; maintains competency on all applicable computer systems.
• Other duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Medical terminology

Education

High School diploma or GED

Job description

MultiCare is seeking a Patient Services Coordinator for our outpatient clinics. You will be the first point of contact, supporting the clinical flow and ensuring patients receive care as ordered in a timely fashion.

This role is day shift, Monday through Friday, 9:00 am to 6:00 pm, with bilingual English/Spanish required. Requirements include a High School diploma or GED, one year of experience as a medical receptionist or related field, and knowledge of medical terminology.