Bilingual Medical Front Desk Specialist - Patient Care

Palm Medical Centers; Wesley Chapel (FL); Vor Ort; USD 23.000 - 26.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Dental insurance

Vision Insurance

Life Insurance

401(k)

Employee assistance program

Flexible spending account

Paid time off

Paid holidays

Zusammenfassung

Palm Medical Centers in Wesley Chapel, FL is seeking a friendly Customer Service Specialist to be the first point of contact for patients. You will assist with check-in/check-out, answer phones, verify insurance, and schedule appointments.

You will greet visitors, maintain staff directories, and coordinate with the transportation team as needed. The role requires bilingual English/Spanish, strong communication, attention to detail, and a professional appearance.

Qualifikationen

• High school diploma or equivalent; minimum one year in medical front desk.
• Bilingual English/Spanish required.
• Proficiency with basic hospital/clinic software and phone systems.

Aufgaben

• Deliver excellent patient service.
• Answer telephone promptly and direct calls accordingly.
• Verify patient insurance.
• Schedule appointments and check-in/out patients.
• Greet patients and visitors in a courteous manner.
• Maintain/update directory of all employees in the center.
• Notify transportation dispatcher when patients are ready for pick up.
• Maintain professional conduct and appearance.
• Ensure waiting and reception areas are clean and tidy.
• Flexibility to commute to other centers if needed.
• Other duties as assigned

Kenntnisse

Exceptional customer service

Phone etiquette

Computer literacy

Written and verbal communication

Attention to detail

Patient empathy

Patience and presence of mind

Ausbildung

High school diploma or equivalent

Tools

eCW

Jobbeschreibung

Palm Medical Centers in Wesley Chapel, FL is seeking a friendly Customer Service Specialist to be the first point of contact for patients. You will assist with check-in/check-out, answer phones, verify insurance, and schedule appointments.

You will greet visitors, maintain staff directories, and coordinate with the transportation team as needed. The role requires bilingual English/Spanish, strong communication, attention to detail, and a professional appearance.