Bilingual Front Desk Specialist — Medical Office (On-Site)

PrimeHealth Urgent Care, LLC; Bradenton (FL); On-site; USD 31,000 - 42,000; Full time

Job summary

PrimeHealth Urgent Care, LLC in Bradenton, FL is seeking a full-time Front Desk team member to greet patients, check them in and out, verify insurance, and collect copays. The role is on-site and supports clinical staff by scheduling appointments and entering patient information into the EHR.

Strong customer service, professional phone etiquette, and the ability to multitask in a fast-paced medical office are essential. English/Spanish bilingual skills are highly beneficial.

Qualifications

• Strong customer service and communication skills to interact effectively with patients, families, and team members.
• Proficiency in receptionist duties, including greeting patients, managing check-in/check-out, and scheduling appointments.
• Professional phone etiquette and ability to handle high call volumes with courtesy and accuracy.
• Computer literacy, including experience with electronic health records or scheduling systems, and basic data entry skills.
• Ability to speak both English and Spanish is highly beneficial.
• Attention to detail, reliability, and the ability to multitask in a fast-paced medical environment.
• Prior front desk or medical office experience preferred; high school diploma or equivalent required.
• Commitment to maintaining patient confidentiality and following healthcare privacy and safety guidelines.

Responsibilities

• Greet patients and manage check-in/check-out process.
• Verify insurance information and collect copayments or balances.
• Answer and route phone calls; schedule and confirm appointments.
• Enter patient information accurately into the electronic health record system.
• Support clinical staff with administrative tasks as needed.
• Manage patient flow in waiting area; maintain a clean reception space.
• Ensure confidentiality and comply with privacy guidelines.

Skills

Customer service

Reception duties

Phone etiquette

EHR systems

Bilingual EN/ES

Attention to detail

Front desk experience

Confidentiality

Education

High school diploma

Tools

EHR software

Job description

PrimeHealth Urgent Care, LLC in Bradenton, FL is seeking a full-time Front Desk team member to greet patients, check them in and out, verify insurance, and collect copays. The role is on-site and supports clinical staff by scheduling appointments and entering patient information into the EHR.

Strong customer service, professional phone etiquette, and the ability to multitask in a fast-paced medical office are essential. English/Spanish bilingual skills are highly beneficial.