Bilingual Medical Receptionist & Patient Experience

Palm-Medical-Centers-1; Wesley Chapel (FL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Dental insurance

Vision Insurance

Life Insurance

401(k)

Employee assistance program

Flexible spending account

Paid time off

Paid holidays

Job summary

Palm Medical Centers is seeking a Customer Service Specialist to serve as the first point of contact for patients. You will handle check-in/out, phone duties, insurance verification, and scheduling while maintaining a welcoming environment.

This full-time front desk role requires English/Spanish bilingual skills, strong communication, and proficiency with eCW. Work is in-person with standard 8-hour shifts, Monday to Friday.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of medical front desk experience.
• Bilingual English/Spanish required.
• Experience with eCW EMR preferred.

Responsibilities

• Greet patients and visitors in a courteous manner and assist check-in/out.
• Answer phones promptly and direct calls.
• Verify patient insurance and collect necessary information.
• Schedule appointments and maintain patient records.
• Keep waiting areas clean and organized.
• Assist with clerical tasks and maintain employee directory.
• Flexibility to cover other centers as needed.

Skills

Exceptional customer service

Phone etiquette

Computer data entry

Written and verbal communication

Attention to detail

Patient rapport

eCW experience

Education

High school diploma or equivalent

1 year medical front desk experience

Bilingual English/Spanish

Job description

Palm Medical Centers is seeking a Customer Service Specialist to serve as the first point of contact for patients. You will handle check-in/out, phone duties, insurance verification, and scheduling while maintaining a welcoming environment.

This full-time front desk role requires English/Spanish bilingual skills, strong communication, and proficiency with eCW. Work is in-person with standard 8-hour shifts, Monday to Friday.