Bilingual Medical Front Desk Coordinator

HRMD/Texas Pain Physicians; El Paso (TX); On-site; USD 21,000 - 23,000; Full time

Job summary

Paycom - ATS in El Paso, TX seeks a Front Desk Associate to greet patients, answer phones, and support clinic operations in a fast-paced healthcare environment. Responsibilities include registering patients, verifying insurance, collecting payments, updating EMR, and coordinating with departments.

The role emphasizes exceptional customer service, HIPAA privacy, and strong organizational skills. Education: High School diploma; prior customer service experience preferred; day shift; compensation

Qualifications

• High school diploma or equivalent
• Previous experience in customer service, front desk service, or other related fields
• Excellent customer service skills and professional phone manner
• Working knowledge of medical terminology and practices

Responsibilities

• Answer the phone in a timely manner and direct calls to the correct individual
• Greet all patients, clients, and vendors
• Respond to guest needs, requests, and complaints
• Register and assign rooms to guests
• Keep records of occupied rooms and guests
• Check in patients, upload insurance card and photo ID
• Verify insurance notes for updated benefits
• Confirms current address and phone number with patient
• Enter payments in EMR
• Close daily batch and print reports
• Maintain lobby clean at all times
• Collect payments from departing guests
• Communicate pertinent guest information to designated departments
• Other duties as assigned or requested

Skills

Rapport building

Organizational skills

Communication skills

Professional demeanor

Team player

Education

High school diploma

Job description

Paycom - ATS in El Paso, TX seeks a Front Desk Associate to greet patients, answer phones, and support clinic operations in a fast-paced healthcare environment. Responsibilities include registering patients, verifying insurance, collecting payments, updating EMR, and coordinating with departments.

The role emphasizes exceptional customer service, HIPAA privacy, and strong organizational skills. Education: High School diploma; prior customer service experience preferred; day shift; compensation