Bilingual Medical Front Desk Associate

Humanitary Medical Center, INC; Winter Haven (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off (PTO)

Paid Holidays

401K

Voluntary Life Insurance

Employee Assistance Program (EAP)

Employee discounts

Medical Insurance

Job summary

Humanitary Medical Center Inc. in Winter Haven, FL is seeking a friendly Front Desk receptionist to greet patients, schedule appointments, maintain records, and support a patient-centered, high-quality care environment.

You will use practice management software (PMS) and patient portals, communicate in Spanish and English, protect patient confidentiality, and collaborate with clinical staff to ensure smooth daily operations.

Qualifications

• Bilingual Spanish/English required.
• Proven experience as Medical Receptionist or similar role.
• Strong active listening and communication skills.
• Knowledge of HIPAA and patient confidentiality.
• Ability to handle difficult or emotional patient situations.
• Customer-focused with excellent service skills.
• Professionalism and understanding of patients' rights.
• Excellent interpersonal and organizational skills.
• Clear written and spoken communication.

Responsibilities

• Greet patients, answer questions, schedule appointments, and maintain records.
• Use PMS and patient portal to manage scheduling and records.
• Maintain a safe, clean reception area and protect confidentiality.
• Provide directions to patients and vendors as needed.
• Assist with mail and deliveries; support team collaboration.

Skills

Bilingual Spanish/English

Active listening

Communication skills

HIPAA knowledge

Customer service

Empathy

Professionalism

Interpersonal skills

Organizational skills

Written & spoken clarity

Tools

PMS software

Job description

Humanitary Medical Center Inc. in Winter Haven, FL is seeking a friendly Front Desk receptionist to greet patients, schedule appointments, maintain records, and support a patient-centered, high-quality care environment.

You will use practice management software (PMS) and patient portals, communicate in Spanish and English, protect patient confidentiality, and collaborate with clinical staff to ensure smooth daily operations.