Bilingual Medical Receptionist – Patient Care & Scheduling

Humanitary Medical Center; Kissimmee (FL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

PTO

Paid Holidays

401K

Life Insurance

EAP

Employee discounts

Medical Insurance

Job summary

Humanitary Medical Center seeks a Front Desk Receptionist to join our Kissimmee clinic. You will greet patients, schedule appointments, and manage records with a focus on accuracy and empathy.

Responsibilities include using PMS and patient portal systems, answering inquiries, and maintaining confidentiality in accordance with HIPAA. This full-time role requires strong communication skills in English and Spanish and a professional, welcoming demeanor.

Qualifications

• Must be bilingual in Spanish and English.
• Proven experience as a Medical Receptionist or similar role.
• Active listening and communication skills.
• Knowledge of HIPAA regulations and maintaining patient confidentiality.
• Capable of handling difficult or emotional customer situations.
• Patient focus, multi-tasking, time management, attention to detail.

Responsibilities

• Greet patients, answer routine questions, schedule appointments, and maintain records and accounts.
• Uses practice management software (PMS), patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records.
• Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations.
• Welcomes patients and visitors in person or on the telephone and takes detailed messages as needed.
• Demonstrates compassion, empathy and patience when dealing with patients.
• Communicates effectively and professionally with patients, their families, and medical staff to address any concerns or special requirements.
• Performs various office tasks as necessary.
• Minimizes patients’ stress by anticipating their anxieties, answering questions, and maintaining a calm and orderly environment in the reception area.
• Collects, sorts, distributes, or prepares mail, messages, or courier deliveries.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Provides directions to the office to new patients, consulting practitioners, and vendors.
• Contributes to team effort by accomplishing related results as needed.
• Other duties as assigned

Skills

Bilingual Spanish/English

Excellent communication

HIPAA knowledge

Customer service

Active listening

Tools

PMS software

Patient portal

Scheduling systems

Job description

Humanitary Medical Center seeks a Front Desk Receptionist to join our Kissimmee clinic. You will greet patients, schedule appointments, and manage records with a focus on accuracy and empathy.

Responsibilities include using PMS and patient portal systems, answering inquiries, and maintaining confidentiality in accordance with HIPAA. This full-time role requires strong communication skills in English and Spanish and a professional, welcoming demeanor.