Bilingual Mandarin Customer Service

AppleOne Employment Services; La Puente (CA); In loco; USD 28.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full-time schedule

Temp-to-hire opportunity

Small office environment

Descrizione del lavoro

AppleOne Employment Services seeks a Bilingual Mandarin Customer Service representative for a full-time role in California. The ideal candidate is energetic, customer-focused and able to assist clients over the phone and in person while supporting daily office operations in a car insurance environment.

Entry-level candidates fluent in Mandarin are encouraged to apply. The position offers growth, teamwork and a positive, hands-on learning environment with day-to-day variety.

Competenze

• Mandarin bilingual required, English fluency preferred.
• Entry level considered if fluent in Mandarin; 1–2 years customer service preferred.

Mansioni

• Answer incoming customer calls and provide friendly, professional assistance.
• Deliver excellent customer service to clients by phone and in person.
• Remind customers about policy payments and help support account follow-up.
• Assist with general administrative duties and office support tasks.
• Maintain a positive, helpful, and professional demeanor with customers and team members.
• Support team goals by staying organized, dependable, and proactive.

Conoscenze

Bilingual Mandarin

Customer service

Descrizione del lavoro

Job Summary

We are seeking a Bilingual Mandarin Customer Service representative for a full-time opportunity. This role is ideal for an energetic, customer-focused professional who enjoys helping clients over the phone and in person while supporting daily office operations in a car insurance customer service environment. This position offers the chance to join a small office setting where teamwork, reliability, and a positive attitude are highly valued. Candidates who are entry level but fluent in Mandarin are encouraged to apply. The right person will have the opportunity to build customer service skills, grow professionally, and contribute to a supportive team environment with hands‑on learning and day‑to‑day variety.

Key Responsibilities

• Answer incoming customer calls and provide friendly, professional assistance.
• Deliver excellent customer service to clients by phone and in person.
• Remind customers about policy payments and help support account follow-up.
• Assist with general administrative duties and office support tasks.
• Maintain a positive, helpful, and professional demeanor with customers and team members.
• Support team goals by staying organized, dependable, and proactive.

Compensation and Benefits

• Pay range: $20 to $24 per hour.
• Full-time schedule.
• Office hours: 9:00 AM to 6:00 PM.
• Temp-to-hire opportunity.
• Small office environment.

Required Qualifications and Skills

• Answer customer calls and provide service support for car insurance clients.
• Assist customers in person and over the phone with payment reminders and policy-related service needs.
• Perform administrative duties to support daily office operations.
• Contribute to customer satisfaction, team goals, and a positive office environment.
• Bilingual Mandarin language skills are required.
• 1 to 2 years of customer service experience preferred, but entry‑level candidates will be considered.
• Strong attendance and dependability are required.
• Pleasant and professional phone and in‑person communication skills.
• Enthusiastic, energetic, and customer‑focused attitude.
• Self-driven with initiative to problem solve.
• Sales‑minded and goal‑driven approach.
• Team player with a willingness to learn and grow.

Preferred Qualifications

• Previous customer service experience in insurance, automotive services, financial services, or a related office environment.
• Prior experience handling inbound calls, payment reminders, or client follow‑up.
• Basic administrative or clerical office experience.
• Interest in growing within a customer service or sales‑support career path.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment‑qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.