Bilingual Mandarin Air Import Logistics Specialist (JFK)

Comrise; New York (NY); On-site; USD 40,000 - 65,000; Full time

Job summary

Comrise is seeking an Air Import Operations Coordinator to ensure timely movement of shipments and clear communication with clients and overseas agents. The role emphasizes accuracy, regulatory compliance, and high customer service standards.

You will gain hands-on exposure to shipment coordination, customs clearance, air cargo operations, and international logistics while supporting daily operational requirements.

Qualifications

• Air Import operations experience preferred.
• Strong communication and organizational skills.
• Proficiency in Microsoft Office and general computer skills.
• Fluent English required; Mandarin/Chinese proficiency beneficial.

Responsibilities

• Open and maintain shipment files with complete and accurate documentation.
• Monitor air import shipments from arrival to final delivery and provide status updates to customers and overseas agents.
• Verify cargo arrival information and coordinate with customs brokers for timely clearance.
• Coordinate with airlines, cargo terminals, ground handlers, trucking companies, bonded warehouses, CFS facilities, and other logistics partners.
• Arrange pickups and final deliveries and monitor shipments to meet service commitments.
• Communicate delays, documentation discrepancies, customs issues, and other operational matters with customers.
• Assist with reviewing shipment documentation and records per procedures and regulatory requirements.
• Support resolution of customer, carrier, and vendor issues with professional communication.
• Prepare transport and shipment reports to support accurate customer billing.
• Maintain accurate shipment status in logistics management systems.
• Learn bonded cargo and import-related processes as applicable.
• Collaborate with colleagues and managers to support daily operations.

Skills

Communication skills

Interpersonal skills

Organizational skills

Written and verbal communication

Microsoft Office

English fluency

Mandarin Chinese

Freight forwarding understanding

Tools

Cargowise

Job description

Comrise is seeking an Air Import Operations Coordinator to ensure timely movement of shipments and clear communication with clients and overseas agents. The role emphasizes accuracy, regulatory compliance, and high customer service standards.

You will gain hands-on exposure to shipment coordination, customs clearance, air cargo operations, and international logistics while supporting daily operational requirements.