Air Import Coordinator - On-Site Logistics & Tracking

Forward Air Corporation; Des Plaines (IL); On-site; USD 42,000 - 66,000; Full time

Job summary

Forward Air Corporation is seeking an Import Coordinator - Air to support international air import operations from arrival through final delivery. You will help with documentation, shipment tracking, and coordination with carriers, brokers, and delivery partners.

This role emphasizes data accuracy, adherence to U.S. import procedures, and reliable communication with internal teams. It requires on-site work and travel as needed.

Qualifications

• Education: High School Diploma or GED equivalent required; undergraduate degree in logistics, supply chain, business, or a related field preferred.
• Prior experience in logistics, transportation, or related operations roles.
• Basic understanding of air import processes and international shipping preferred.

Responsibilities

• Assist with coordinating air import shipments from pre-arrival through final delivery.
• Process and review import documentation such as arrival notices, commercial invoices, and shipping documents.
• Enter and maintain accurate shipment data in CargoWise and other systems.
• Track shipment arrivals, customs clearance status, and delivery milestones.
• Communicate with airlines, customs brokers, trucking providers, warehouses, and internal teams.
• Follow U.S. import compliance requirements and internal operating procedures.
• Identify documentation issues or clearance delays and escape as needed.
• Support duty, fee, and charge validation for billing accuracy.
• Respond to customer inquiries related to shipment status and delivery.
• Maintain accurate and organized shipment records.
• Assist with coverage during peak volume periods.
• All other duties as assigned to meet evolving business needs.

Skills

Logistics experience

Organizational skills

Communication skills

Attention to detail

Time management

Discretion and confidentiality

MS Office proficiency

Team coordination

Education

High School Diploma or GED

Undergraduate degree in logistics or related field (preferred)

Tools

CargoWise

Job description

Forward Air Corporation is seeking an Import Coordinator - Air to support international air import operations from arrival through final delivery. You will help with documentation, shipment tracking, and coordination with carriers, brokers, and delivery partners.

This role emphasizes data accuracy, adherence to U.S. import procedures, and reliable communication with internal teams. It requires on-site work and travel as needed.