Bilingual Loan & Tax Services Specialist

World Finance; Mercedes (TX); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Growth opportunities

Promote from within

Performance-based earnings

Comprehensive benefits

401(k) with company match

Paid holidays

Vacation time

Volunteer time

Predictable schedules

Job summary

World Finance is seeking a Financial Services Representative (FSR) to drive loan sales, manage past-due accounts, and assist customers with tax returns. The role requires daily outbound calling, in-person customer interactions, and meeting performance goals across sales, collections, tax services, and branch operations.

Opportunities exist for performance-based earnings and advancement. Compensation includes $15–$16 per hour plus bonus opportunities, with a focus on strong branch performance and

Qualifications

• Experience in sales, customer service, collections, or account management with measurable results.
• Proven ability to handle high-volume calls and difficult customer conversations.
• Track record of meeting or exceeding goals in a fast-paced environment.
• Strong communication, problem-solving, and organizational skills.
• Basic computer skills with accurate and consistent data entry.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound outreach for collections, tax services, and new business generation; thrive in a high-volume, phone-intensive environment.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
• Prepare individual tax returns and assist customers with tax questions in compliance with policies.

Skills

Sales experience

Customer service

Collections experience

Account management

Communication skills

Problem solving

Organizational skills

Data entry

Education

High school diploma or equivalent

Job description

World Finance is seeking a Financial Services Representative (FSR) to drive loan sales, manage past-due accounts, and assist customers with tax returns. The role requires daily outbound calling, in-person customer interactions, and meeting performance goals across sales, collections, tax services, and branch operations.

Opportunities exist for performance-based earnings and advancement. Compensation includes $15–$16 per hour plus bonus opportunities, with a focus on strong branch performance and