Loan Sales & Tax Services Specialist

World Finance; Mount Sterling (KY); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with company match

Paid holidays and vacation

Job summary

World Finance is seeking a Financial Services Representative to drive loan sales, manage past-due accounts, and assist customers with tax services. This role involves daily outbound calling, in-person meetings, and closing loans to meet performance goals.

The FSR role offers performance-based earnings, advancement opportunities, and a comprehensive benefits package as part of a growth-focused branch environment.

Qualifications

• Experience in sales, customer service, collections, or account management with measurable results.
• Ability to handle high-volume calls and difficult customer conversations.
• Proven track record of meeting or exceeding goals in a fast-paced environment.
• Strong communication, problem-solving, and organizational skills.
• Basic computer skills with accurate and consistent data entry.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation; thrive in a high-volume, phone-intensive environment.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations.
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
• Process payments, account updates, tax-related documentation, and document all activity in company systems.
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
• Handle and balance cash, and complete required bank runs to deliver deposits.

Skills

Sales experience

Customer service

Collections

Account management

High-volume calls

Communication

Problem-solving

Organizational skills

Data entry

Education

High school diploma or equivalent

Job description

World Finance is seeking a Financial Services Representative to drive loan sales, manage past-due accounts, and assist customers with tax services. This role involves daily outbound calling, in-person meetings, and closing loans to meet performance goals.

The FSR role offers performance-based earnings, advancement opportunities, and a comprehensive benefits package as part of a growth-focused branch environment.