Bilingual Loan & Tax Services Rep – Growth & Bonuses

WAC-TX WFC Limited Partnership; Arkansas; On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Life insurance

Long-term disability

Mental health support

401(k) with company match

Paid holidays

Vacation time

Volunteer time

Predictable schedules

Job summary

World Finance has been helping customers with personal loans, tax services, and credit-building solutions since 1962. The company operates over 1,000 branches across 16 states, including locations in Arkansas, and offers performance-based earnings plus comprehensive benefits.

The Financial Services Representative role focuses on driving loan sales, managing past-due accounts, and providing tax preparation services.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license, reliable transportation, and current insurance.
• Must be able to independently perform all required bank runs, including transporting deposits, without relying on non-employees for transportation.
• Ability to obtain required insurance licensing.
• Experience in sales, customer service, collections, or account management with measurable results.
• Proven ability to handle high-volume calls and difficult customer conversations.
• Track record of meeting or exceeding goals in a fast-paced environment.
• Strong communication, problem-solving, and organizational skills.
• Basic computer skills with accurate and consistent data entry.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation; thrive in a high-volume, phone-intensive environment.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations.
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
• Process payments, account updates, tax-related documentation, and document all activity in company systems.
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
• Handle and balance cash, and complete required bank runs to deliver deposits.
• Follow company policies, procedures, and regulatory requirements.
• Complete required training and meet performance expectations for sales, collections, tax preparation, and account management.

Skills

Sales

Customer service

Collections

Account management

High-volume calls

Goal orientation

Communication

Problem-solving

Organization

Data entry

Education

High school diploma or equivalent

Job description

World Finance has been helping customers with personal loans, tax services, and credit-building solutions since 1962. The company operates over 1,000 branches across 16 states, including locations in Arkansas, and offers performance-based earnings plus comprehensive benefits.

The Financial Services Representative role focuses on driving loan sales, managing past-due accounts, and providing tax preparation services.