Bilingual Loan Specialist — Growth, Service & Compliance

Sun Loan Company; Reno (NV); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Low-deductible medical plans including

Telehealth access

On-demand pay

Competitive salary based on location,

401(k) with company match

Paid Time Off including holidays,vacat

Bonus opportunities

Career development and advancement

Formal and comprehensive training

Job summary

Sun Loan Company in Reno, NV is hiring a Bilingual Loan Specialist to support branch operations and ensure compliant loan processing. You will verify documentation, service customer accounts, and help with collections while delivering friendly service.

In this role, you will establish payment arrangements, process extensions, and identify lending solutions that meet customer needs. The position requires strong communication in English and Spanish and a commitment to accuracy.

Qualifications

• Minimum of 6 months customer service experience.
• Minimum of 6 months sales experience preferred.
• Experience in a metrics-driven environment is a plus.
• High school diploma or GED preferred.

Responsibilities

• Contact customers by phone and mail to collect past-due payments and establish payment arrangements.
• Identify opportunities to refinance accounts and assist customers in bringing accounts current.
• Close loans by explaining loan terms, conditions, and requirements.
• Conduct collection activities on delinquent accounts.
• Review pending applications and proactively contact prospective customers to ensure timely processing.
• Promote loan products to former and prospective customers to support branch growth.
• Maintain loan files, documentation, and required forms in compliance with policies and regulations.
• Accurately process loan transactions and maintain current customer information in systems.

Skills

Customer service

Sales

Metrics-driven

Communication

Education

High school diploma or GED

Tools

Loan management systems

Job description

Sun Loan Company in Reno, NV is hiring a Bilingual Loan Specialist to support branch operations and ensure compliant loan processing. You will verify documentation, service customer accounts, and help with collections while delivering friendly service.

In this role, you will establish payment arrangements, process extensions, and identify lending solutions that meet customer needs. The position requires strong communication in English and Spanish and a commitment to accuracy.