Bilingual Loan Specialist - 028

Sun Loan Company; San Antonio (TX); Presencial; USD 33 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Low-deductible medical plans

Telehealth access

On-demand pay

Competitive salary

401(k) with company match

Paid Time Off

Bonus opportunities

Career development and advancement

Formal and comprehensive training

Resumo da oferta

Sun Loan Company is seeking a Bilingual Loan Specialist to support the Branch Manager by processing loan applications, verifying documentation, servicing customer accounts, and supporting collection efforts. You will help ensure compliance and minimize risk while delivering excellent customer service.

The role also involves establishing payment arrangements, processing loan modifications, and identifying lending solutions for customers. Occasional overtime and branch coverage may be required.

Qualificações

• Minimum of 6 months of customer service experience.
• Minimum of 6 months of sales experience preferred.
• Experience working in a metrics-driven environment with established performance goals and KPI's is a plus.
• High school diploma or GED preferred.

Responsabilidades

• Contact customers by phone and mail to collect past-due payments and establish payment arrangements.
• Identify opportunities to refinance accounts and assist customers in bringing accounts current.
• Properly close loans by explaining loan terms, conditions, and requirements.
• Conduct collection activities on delinquent accounts.
• Utilize company-provided resources to locate past-due customers.
• Review pending applications and proactively contact prospective customers to ensure timely processing.
• Promote loan products to former and prospective customers to support branch growth.
• Offer ancillary products and services, including tax preparation, referral programs, and Car Club memberships (where applicable).
• Maintain loan files, documentation, and required forms in compliance with company policies and applicable federal and state regulations.
• Prepare copies of financial and legal documents as requested.
• Accurately process loan transactions and maintain current customer information within loan management systems.
• Post customer payments and maintain detailed account records.
• Process payment extensions and document collection efforts and account activity accurately.

Conhecimentos

Customer service

Sales experience

Metrics-driven

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Hiring Immediately!

For over 30 years, Sun Loan Company has been a trusted financial resource in over 200 communities, across seven states in the US, and seven locations in Mexico.

Bilingual Loan Specialist

The Bilingual Loan Specialist supports the Branch Manager in maintaining a profitable, compliant, and efficiently operated branch. This role is responsible for processing loan applications, verifying documentation, servicing customer accounts, and supporting collection efforts. By ensuring adherence to company policies and regulatory requirements, the Loan Specialist helps minimize risk while delivering excellent customer service.

The Loan Specialist also works with customers to establish payment arrangements, process loan modifications and extensions, and identify lending solutions that meet customer needs. In the absence of the Branch Manager, this position helps maintain branch operations and service continuity.

Responsibilities

• Contact customers by phone and mail to collect past-due payments and establish payment arrangements.
• Identify opportunities to refinance accounts and assist customers in bringing accounts current.
• Properly close loans by explaining loan terms, conditions, and requirements.
• Conduct collection activities on delinquent accounts.
• Utilize company-provided resources to locate past-due customers.
• Review pending applications and proactively contact prospective customers to ensure timely processing.
• Promote loan products to former and prospective customers to support branch growth.
• Offer ancillary products and services, including tax preparation, referral programs, and Car Club memberships (where applicable).
• Maintain loan files, documentation, and required forms in compliance with company policies and applicable federal and state regulations.
• Prepare copies of financial and legal documents as requested.
• Accurately process loan transactions and maintain current customer information within loan management systems.
• Post customer payments and maintain detailed account records.
• Process payment extensions and document collection efforts and account activity accurately.

Qualifications

• Minimum of 6 months of customer service experience required.
• Minimum of 6 months of sales experience preferred.
• Experience working in a metrics-driven environment with established performance goals and KPI's is a plus.
• High school diploma or GED preferred.

Schedule Requirements

Branch Hours: Sun Loan branches operate during the following business hours:

• Monday - Thursday: 8:30 am - 5:30 pm.
• Friday: 8:30 am - 6:00 pm.
• Saturday: 8:30 am - 12:30 pm. (Rotational and based on business needs).
• No Sundays!

Actual employee schedules may vary by branch location and business needs. Employees must be available to work their assigned schedule, which may include hours outside of the typical branch schedule, as well as occasional overtime.

Benefits - Why Sun Loan Is Your Ideal Workplace

• Low-deductible, affordable medical plans, including medical, dental, and vision
• Telehealth access
• On-demand pay
• Competitive salary based on factors such as location, skills, knowledge, competencies, and experience
• 401(k) with company match
• Paid Time Off, including holidays, vacation, and sick time
• Bonus opportunities
• Career development and advancement paths
• Formal and comprehensive training program

Work Authorization Notice

Applicants must be legally authorized to work in the United States without the need for current or future visa sponsorship.

This means:

• Work Authorization Required: Candidates must already possess valid U.S. work authorization permitting employment with any employer.
• No Visa Sponsorship Provided: Sun Loan is unable to sponsor employment visas (e.g., H-1B, O-1) or assume responsibility for transferring existing sponsorships.

Sun Loan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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