Bilingual Loan Specialist — Customer Financing Expert

Sun Loan Company; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Sun Loan Company in the United States is seeking a Bilingual Loan Specialist to support the Branch Manager by processing loan applications, verifying documents, servicing customer accounts, and assisting collection efforts.

You will establish payment arrangements, process loan modifications, and identify lending solutions that meet customer needs, ensuring compliance with policies and federal and state regulations while delivering excellent customer service.

Qualifications

• Minimum 6 months of customer service experience required.
• Minimum 6 months of sales experience preferred.
• Experience in a metrics-driven environment with KPIs is a plus.

Responsibilities

• Contact customers by phone and mail to collect past-due payments and establish payment arrangements.
• Identify opportunities to refinance accounts and assist customers in bringing accounts current.
• Properly close loans by explaining loan terms, conditions, and requirements.
• Conduct collection activities on delinquent accounts.
• Review pending applications and proactively contact prospective customers to ensure timely processing.
• Promote loan products to former and prospective customers to support branch growth.

Skills

Customer service

Sales experience

Metrics / KPI familiarity

Education

High school diploma / GED

Job description

Sun Loan Company in the United States is seeking a Bilingual Loan Specialist to support the Branch Manager by processing loan applications, verifying documents, servicing customer accounts, and assisting collection efforts.

You will establish payment arrangements, process loan modifications, and identify lending solutions that meet customer needs, ensuring compliance with policies and federal and state regulations while delivering excellent customer service.