Bilingual Loan Specialist – Spanish Speaking & Growth

Sun Loan Company; Laredo (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Low-deductible medical plans

Telehealth access

On-demand pay

Competitive salary

401(k) with company match

Paid Time Off

Bonus opportunities

Career development and advancement

Formal and comprehensive training

Job summary

Sun Loan Company in the United States is seeking a Bilingual Loan Specialist to support branch operations, process loan applications, verify documentation, and service accounts. You will assist with collections, payment arrangements, and loan modifications while ensuring regulatory compliance and excellent customer service.

This role emphasizes bilingual Spanish communication, adherence to policies, and teamwork to maintain smooth branch continuity and growth.

Qualifications

• Must be bilingual in Spanish and English.
• Minimum of 6 months of customer service experience required.
• Minimum of 6 months of sales experience preferred.
• Experience in a metrics-driven environment with KPI focus is a plus.
• High school diploma or GED preferred.

Responsibilities

• Contact customers by phone and mail to collect past-due payments and establish payment arrangements.
• Identify opportunities to refinance accounts and assist customers in bringing accounts current.
• Explain loan terms, conditions, and requirements to properly close loans.
• Conduct collection activities on delinquent accounts.
• Review pending applications and proactively contact prospective customers to ensure timely processing.
• Promote loan products to support branch growth.
• Maintain loan files and documents in compliance with policies and regulations.
• Process loan transactions and post customer payments accurately.

Skills

Bilingual Spanish

Customer service

Sales experience

Education

High school diploma or GED

Job description

Sun Loan Company in the United States is seeking a Bilingual Loan Specialist to support branch operations, process loan applications, verify documentation, and service accounts. You will assist with collections, payment arrangements, and loan modifications while ensuring regulatory compliance and excellent customer service.

This role emphasizes bilingual Spanish communication, adherence to policies, and teamwork to maintain smooth branch continuity and growth.