Bilingual Loan Specialist: Growth, Collections & Service

Brundage Management Company Inc., providing services for Sun Loan & Tax Service and Key Storage; Wichita Falls (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

Sun Loan Company in Wichita Falls, TX is seeking a Bilingual Loan Specialist to support the Branch Manager in running a profitable, compliant branch. You will process loan applications, verify documents, service accounts, and assist with collections and payment arrangements.

Responsibilities include contacting customers to collect past-due payments, exploring refinancing options, and promoting loan products to drive branch growth while maintaining compliance with policies and regulations.

Qualifications

• Minimum 6 months of customer service experience.
• Minimum 6 months of sales experience preferred.
• Experience working in a metrics-driven environment with defined KPIs is a plus.
• High school diploma or GED preferred.

Responsibilities

• Contact customers by phone and mail to collect past-due payments and establish payment arrangements.
• Identify opportunities to refinance accounts and assist customers in bringing accounts current.
• Explain loan terms, conditions, and requirements to properly close loans.
• Conduct collection activities on delinquent accounts and document activity.
• Review pending applications and proactively contact prospective customers to ensure timely processing.
• Promote loan products to support branch growth and offer ancillary products and services.
• Maintain loan files and documentation in compliance with policies and regulations.
• Accurately process loan transactions and post customer payments in loan systems.

Skills

Customer service experience

Sales experience

Metrics-driven environment familiarity

Education

High school diploma or GED preferred

Job description

Sun Loan Company in Wichita Falls, TX is seeking a Bilingual Loan Specialist to support the Branch Manager in running a profitable, compliant branch. You will process loan applications, verify documents, service accounts, and assist with collections and payment arrangements.

Responsibilities include contacting customers to collect past-due payments, exploring refinancing options, and promoting loan products to drive branch growth while maintaining compliance with policies and regulations.