Bilingual Loan Solutions Advisor

OneMain Financial Group; Greenfield (MA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Stock purchase plan

Tuition reimbursement

Paid time off

Paid sick leave

Holidays

Volunteer time

Job summary

OneMain Financial Group in the United States is seeking an on-site role in Greenfield to support loan operations and customer service. You will multitask, engage customers through phone, email, chat, and our systems, and guide borrowers through loan processes and lifecycle.

You will emphasize compliance, empathy, and a results-driven mindset while helping customers understand loan terms and optional insurance products, with opportunities for career growth into leadership roles.

Qualifications

• High School Diploma or GED required.

Responsibilities

• Effectively multitask and adapt to dynamic demands, delivering timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments via phone, email, chat, and our in-house systems.
• Demonstrate passion for achievement with a goal-oriented attitude.
• Clearly educate and inform customers on optional insurance products and explain loan terms and options.

Skills

Customer service

Multitasking

Communication

Sales experience

Education

High School Diploma or GED

Job description

OneMain Financial Group in the United States is seeking an on-site role in Greenfield to support loan operations and customer service. You will multitask, engage customers through phone, email, chat, and our systems, and guide borrowers through loan processes and lifecycle.

You will emphasize compliance, empathy, and a results-driven mindset while helping customers understand loan terms and optional insurance products, with opportunities for career growth into leadership roles.