Bilingual Loan Collections Specialist (EN/ES)

FNBT - First National Bank Texas; Killeen (TX); Sur place; USD 25 000 - 33 000; Plein temps

Résumé du poste

FNBT - First National Bank Texas is seeking a collections specialist in Texas. The role focuses on coordinating workflow, negotiating payments, and educating borrowers about obligations. Strong bilingual English/Spanish communication and FDCPA experience are essential.

Responsibilities include researching loan history, verifying contact details, and maintaining knowledge of lending products and collection practices. Attendance and teamwork are required as part of daily duties.

Qualifications

• Must be at least 18 years old.
• High School Diploma or Equivalent.
• At least 2 years of consumer collections in a tested FDCPA compliant call center environment.
• Fluent in English and Spanish (verbal and written).
• Working knowledge of Microsoft Office, Excel.
• Good communication skills.
• Experience in customer service and direct contact with customers.
• Ability to organize and prioritize.
• Must pass background investigation.
• Ability to get along with co-workers and work in a team.

Responsabilités

• Work directly with the Loan Collection Manager to coordinate collection workflow activities.
• Locate and identify responsible parties through multiple channels and resolve past due amounts by negotiating payments, payment arrangements or other delinquency curing transactions.
• Identify reason(s) for delinquency.
• Research history on current loans.
• Educate borrowers and co-borrowers about their payment obligation and loan terms.
• Convey the consequences of non-payment to borrowers and co-borrowers.
• Create financial, administrative, and maintenance transactions.
• Verify points of contact for borrowers and co-borrowers (addresses, phone numbers, email addresses).
• Maintain an advanced working knowledge of lending products, services and collection practices.
• Regular and predictable attendance and punctuality.
• Other duties as assigned.

Connaissances

Bilingual English/Spanish

Customer service

Communication skills

Organizational skills

Teamwork

Formation

High School Diploma or Equivalent

Outils

Microsoft Office

Excel

Description du poste

FNBT - First National Bank Texas is seeking a collections specialist in Texas. The role focuses on coordinating workflow, negotiating payments, and educating borrowers about obligations. Strong bilingual English/Spanish communication and FDCPA experience are essential.

Responsibilities include researching loan history, verifying contact details, and maintaining knowledge of lending products and collection practices. Attendance and teamwork are required as part of daily duties.