Bilingual Loan Processing Specialist (EN/ES)

Fhnb; El Paso (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

FNBT is seeking a bilingual Customer Service Representative to assist English- and Spanish-speaking customers with consumer loan inquiries and to maintain knowledge of lending products. You will type loan contracts, prepare reports, process applications and assist in loan closings, while upholding service levels.

Candidates must have a High School Diploma or equivalent, be at least 18, pass background checks, and demonstrate strong English/Spanish communication, organization, and teamwork in a

Qualifications

• High School Diploma or equivalent.
• At least 18 years of age.
• Strong and accurate typing and data entry skills.
• Strong PC knowledge.
• Good phone etiquette and customer service skills.
• Fluent communication skills in both English and Spanish.
• Ability to organize and prioritize.
• Able to effectively work with employees at all levels.
• Team oriented and able to work well with co-workers.

Responsibilities

• Assist both English and Spanish speaking customers with consumer loan inquiries.
• Maintain a basic working knowledge of lending products and services.
• Maintain a satisfactory service level regarding call volumes and document preparation.
• Interview customers regarding loan details and answer questions.
• Type loan contracts.
• Prepare reports.
• Process loan applications.
• Assist in loan closings.
• Process loan transactions.
• Research history on current loans.
• Other duties as assigned.

Skills

Typing & data entry

PC knowledge

Bilingual English/Spanish

Customer service

Organizational skills

Teamwork

Phone etiquette

Communication

Education

High School Diploma or equivalent

Job description

FNBT is seeking a bilingual Customer Service Representative to assist English- and Spanish-speaking customers with consumer loan inquiries and to maintain knowledge of lending products. You will type loan contracts, prepare reports, process applications and assist in loan closings, while upholding service levels.

Candidates must have a High School Diploma or equivalent, be at least 18, pass background checks, and demonstrate strong English/Spanish communication, organization, and teamwork in a