Bilingual Loan Collection Associate

1stnb; Killeen (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

1stnb in Killeen, TX is seeking a collection specialist to work closely with the Loan Collection Manager to manage delinquent accounts. The role involves contacting borrowers, negotiating payment plans, and educating customers on loan terms.

The ideal candidate has 2+ years in consumer collections within an FDCPA-compliant environment, is fluent in English and Spanish, and can multitask effectively in a team setting. Strong MS Office skills and reliable attendance are required.

Qualifications

• Must be at least 18 years old.
• Requires a High School Diploma or equivalent.
• Minimum 2 years in consumer collections in an FDCPA compliant call center.
• Fluent in English and Spanish (verbal and written).
• Proficient with Microsoft Office and Excel.
• Strong communication skills and customer service experience.
• Ability to organize and prioritize tasks.
• Must pass background investigation.
• Able to work in a team environment.

Responsibilities

• Coordinate collection workflow with Loan Collection Manager.
• Locate and contact responsible parties across channels to resolve past-due amounts with negotiated payments or cure plans.
• Identify reasons for delinquency and research loan history.
• Educate borrowers about payment obligations and loan terms.
• Explain consequences of non-payment to borrowers.
• Create financial, administrative, and maintenance transactions.
• Verify contact details for borrowers and co-borrowers.
• Maintain knowledge of lending products, services, and collection practices.
• Maintain regular attendance and punctuality.
• Perform other duties as assigned.

Skills

Bilingual English/Spanish

Communication skills

Customer service experience

Time management

Teamwork

Background check clearance

Organizational skills

Age 18+

Problem solving

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Excel

Job description

• At least 18 years of age
• High School Diploma or Equivalent
• At least 2 years of consumer collections in a tested FDCPA compliant call center environment.
• Must be fluent in both English and Spanish verbal and written communication
• Working knowledge of Microsoft Office, Excel
• Good communication skills
• Experience in customer service and direct contact with customers
• Ability to organize and prioritize
• Must successfully pass background investigation
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Work directly with the Loan Collection Manager to coordinate collection workflow activities
• Locate and identify responsible parties through multiple channels and resolve past due amounts by negotiating payments, payment arrangements or other delinquency curing transactions a borrower may be eligible for.
• Identify reason(s) for delinquency.
• Research history on current loans.
• Educate borrowers and co-borrowers about their payment obligation and the terms of their loans.
• Convey the consequences of non-payment to borrowers and co-borrowers.
• Create financial, administrative, and maintenance transactions
• Verify points of contact for borrowers and co-borrowers (addresses, phone numbers, email addresses).
• Maintain an advanced working knowledge of lending products, services and collection practices
• Regular and predictable attendance and punctuality
• Other duties as assigned

Physical Requirements

• Must be able to remain in a sitting stationary position for extended periods of time
• Ability to lift up to 25 lbs
• Constantly operate a computer and other office machinery

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